Box Master: Moving Puzzle — Support

Thank you for playing Box Master. For help, questions, or feedback, please contact us at:

alzeydi@gmail.com

We respond within 48 hours.

Frequently Asked Questions

What is this app?

Box Master: Moving Puzzle is a 3D puzzle game about pushing boxes onto target tiles. It is a modern 3D remake inspired by the classic Sokoban (1981) and its 1990 DOS clone Kurtan. It features 155 hand-picked levels from the legendary Microban set and 9 playable characters.

How do I play?

Move your character to push boxes onto the marked target tiles. You can only push one box at a time, and you cannot pull boxes — so think ahead. A level is solved once every box sits on a target. Use rewind to undo any number of moves with no penalty.

I'm stuck on a level. Can I get a hint?

Yes. Each level offers SOLVE and ALMOST hints that play back part of a winning solution. Hints use an in-game currency that refills automatically over time. You can also earn more hints by watching an optional rewarded ad.

How do I undo a move?

Use the rewind control to step back through your moves. There is no limit and no penalty — rewind as far as you need.

Does the app show ads?

Box Master shows ads to keep the game free. Personalized ads depend on your consent choices. You can review or change your advertising consent at any time from the in-game pause menu using the "Ad Privacy" option.

Lost my progress?

Progress is saved locally on your device. Uninstalling the app will reset your progress. We recommend keeping the app installed to preserve your completed levels.

The game isn't working

Please make sure you're running a supported OS version (iOS 15 or later). If the problem persists, contact alzeydi@gmail.com with your device model and OS version.

Last updated: June 2026